If a home system or appliance breaks down or stops working, you call the home warranty company. l Your home warranty company will call a service provider it has a business arrangement with. l The service provider will call you to make an appointment. l The service provider will fix the problem. If an appliance or system is malfunctioning and can’t be repaired, depending on your contract coverage, your home warranty company will pay to replace and install the appliance. l You will pay a small trade service fee (usually less than $100). Be sure to find out what is not covered and what will deny a claim.